A single spam attack on a chat widget can flood your CRM with hundreds of fake contacts in minutes. If you have automated follow-ups set up — and most Attractzen users do — those sequences start firing at invalid phone numbers and email addresses immediately. The result: unnecessary messaging costs, bounced messages, and real damage to your SMS and email sender reputation.

Attractzen's Chat Widget now includes built-in Spam Protection to stop this automatically.

How It Works — Without Touching Your Real Visitors

Spam Protection runs in the background. Your genuine visitors see nothing different — no CAPTCHA, no extra fields, no additional verification step. The experience for real leads is completely unchanged.

When a suspicious or high-volume submission is detected, Attractzen handles it silently:

• The contact is created normally — it is not deleted
• The contact is tagged with chat_widget_high_volume_flag for easy review
• Outbound messaging is paused on the channels you specify — so your follow-up sequences don't fire at invalid destinations

Your team can review flagged contacts any time, restore messaging for the ones that are legitimate, and delete the ones that aren't.

You Control What Gets Paused

Spam Protection is configured at the individual Chat Widget level, and you choose exactly what happens when a suspicious submission is detected:

• Tag Only — flag the contact for review, no messaging changes
• Pause SMS — halt outbound text messages for flagged contacts
• Pause Email — halt outbound email for flagged contacts
• Pause Both — pause both SMS and email until manually reviewed

Only the selected channel is affected. All other communication channels and existing DND preferences remain unchanged.

Smart Defaults That Won't Disrupt Existing Workflows

For existing Chat Widgets, Spam Protection is off by default — so nothing about your current setup changes automatically.

For any new Chat Widget you create going forward, Spam Protection is on by default with Pause Both selected, giving new widgets protection from day one.

If you're expecting a major traffic spike — a product launch, a big campaign, a press mention — you can temporarily disable Spam Protection for that widget and re-enable it afterward.

Why Your Sender Reputation Matters

SMS and email deliverability depend on your sending history. Repeated failures, bounces, and messages sent to invalid destinations signal to carriers and inbox providers that your messages may not be trustworthy. That reputation affects every campaign you send — not just the ones that went to bad contacts.

Spam Protection prevents outbound messaging on flagged contacts before that damage can happen, keeping your deliverability clean and your costs in check.

How to Enable It

1. Go to Sites → Chat Widget
2. Open the Chat Widget you want to protect
3. Open Spam Protection in the builder sidebar
4. Turn Spam Protection on
5. Select the action to take when a suspicious submission is detected
6. Save your changes

To find flagged contacts later, filter your contact list using the chat_widget_high_volume_flag tag.

Want to see Attractzen's full lead protection and automation toolkit in action?

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