Your AI Now Respects Business Hours: Introducing Working Hours for Conversation AI
Your AI Should Work Smart Hours — Not Just All Hours
One of the most common questions from Attractzen users is: "Can my AI agent know when my business is closed?" The answer is now a confident yes.
Working Hours for Conversation AI gives you precise control over when each of your AI agents actively responds to customers — down to the day, the time slot, and the channel. It's a major step forward in making your AI Workforce feel like a true extension of your team, not just a bot that fires 24/7 regardless of context.
What Working Hours Unlocks for Your Business
Here's what you can now configure for each Conversation AI agent in Attractzen:
- Custom schedules per agent: Set the exact days and times each agent is active. Different hours for different days, with support for split shifts and break windows.
- Per-channel control: Decide which channels follow the schedule — SMS, Email, WhatsApp, Instagram, Facebook, Chat Widget, Live Chat, and TikTok are all supported. Channels you leave off the schedule continue responding 24/7 if you want them to.
- Timezone flexibility: Run schedules based on your customer's local timezone or your business timezone — whichever fits your operation.
- Conversation continuity: If a conversation started during business hours, your agent can keep replying through the close of that session rather than cutting off mid-thread.
Smart After-Hours Handling — No Lead Left Unanswered
Closing time doesn't mean ignoring customers. Working Hours includes a complete after-hours toolkit:
- Off-Hours Auto-Reply: Customers who reach out after hours automatically receive a personalized acknowledgment. Write your own message and use custom values to personalize it.
- Team notifications: Send email alerts to admins, assigned users, or custom team members when after-hours contacts come in — so your human team can follow up if needed.
- Auto-tagging: Contacts who message outside business hours are automatically tagged, making it easy to filter, segment, and prioritize them in your CRM.
- Automatic follow-up at reopening: When business hours resume, your agent can automatically send a follow-up if the customer hasn't already heard back from the AI or a team member.
Built for Real Business Operations
A few practical details worth knowing:
- Working Hours is completely optional. If you don't enable it, your agent keeps responding anytime — nothing changes for existing setups.
- Each agent can have a fully independent schedule. Your AI Receptionist might run different hours than your AI Lead Nurture agent — and that's perfectly supported.
- After-hours auto-replies and tags fire once per closed period, so customers won't receive repeated messages for every follow-up they send.
- You can manually activate any agent outside its scheduled hours directly from the conversation panel when a situation calls for it.
Why This Matters for Attractzen Customers
Your AI Workforce is built to work alongside your human team — and that means aligning with how your business actually operates. Working Hours makes your AI agents behave more professionally, more predictably, and more in sync with your brand experience. Customers get clear communication. Your team gets organized after-hours follow-up. And you stay in control of exactly how and when your AI shows up.
This feature is available now inside your Conversation AI agent settings.
Ready to Put Your AI on the Right Schedule?
If you're already using Conversation AI in Attractzen, log in and configure Working Hours for each agent today. If you're not yet using Attractzen's AI Workforce, now is a great time to see what's possible.
