Call Transfers Just Got Smarter
Running a team means managing a constant flow of inbound leads, client calls, and hand-offs.
The problem? Routing a live call to the right person has always come with an awkward workaround: "What's your cell number?" That's a privacy headache, a workflow bottleneck, and frankly, not how a professional operation should run.
Attractzen's phone system just solved that.
What's New: Seamless Call Transfers — Any Device, No Personal Number Required
You can now transfer live calls from the Attractzen mobile app to any team member — routing directly to their Web App, Mobile App, desk phone, or SIP device — without anyone needing to share a personal phone number.
Whether you're handling an inbound lead or wrapping up an outbound call and need to bring in a specialist, the transfer process is smooth, professional, and fully tracked inside the platform.
How to Transfer a Call in the Attractzen Mobile App
Here's how it works in practice:
Start or receive a call from the Attractzen mobile app — works for both inbound and outbound calls.
Tap the transfer icon in the top-right corner of the active call screen.
Open the Staff Members tab — you'll see every available team member along with which devices they can receive transfers on.
Choose your transfer type:
Call and Hold for a warm transfer — you stay on the line until the other person picks up.
Transfer and End for a blind transfer — the call routes immediately and you drop off.
The receiving team member answers the call and can clearly see it's a transferred call, including who sent it their way. On iOS, the incoming call banner displays the contact's name followed by the transferring team member's name (e.g., Jane Smith via Marcus Reed). On Android, the screen shows Transferred call from Marcus Reed.
Why This Matters for Your Business
🔒 Privacy Protected
No one on your team should need to give out their personal cell number just to do their job. With Attractzen, transfers route through the platform — keeping personal numbers completely off the table.
📱 Every Device Gets the Call
When a transfer comes in, it rings every device the team member has connected under their forwarding settings — simultaneously. That includes:
Attractzen Web App
Attractzen Mobile App
External phone number
SIP desk phone
Whoever is closest to a device picks it up. No missed transfers.
🔄 Warm and Blind — Your Call
Need to introduce the caller before handing off? Use a warm transfer and stay on until your colleague is ready. In a hurry and confident in the routing? Use a blind transfer and move on. Both options are built right in.
👁️ Full Visibility
Staff members who don't have any device configured appear as greyed out in the transfer list — so you always know who can actually take the call before you send it.
Where This Fits in the Attractzen Communication Center
Attractzen's Communication Center is built to keep every conversation — email, SMS, phone, voicemail, live chat, and social DMs — in one place, accessible from your desktop or on-the-go via the mobile app. This call transfer upgrade is a natural extension of that philosophy: your team should be reachable wherever they are, without adding friction or exposing personal information.
For teams using the AI Receptionist with Live Transfers, this pairs especially well — your AI handles the first touch, qualifies the lead, and when a human hand-off is needed, your team can route it precisely where it needs to go.
A Note on Current Limitations
One thing to be aware of: re-transferring a call — passing a call that was already transferred to you on to someone else — is not yet supported. If that's a common workflow for your team, keep an eye on upcoming updates.
Get More Out of Every Call
Your phone system should work for your team — not the other way around. With smarter call transfers built directly into the Attractzen mobile app, you can route conversations faster, protect your team's privacy, and make sure every lead lands with the right person.
Want to see Attractzen's full Communication Center in action?
👉 Book a Demo or log in to your account to explore the mobile app today.
